Return & Refund Policy
Thank you for shopping with Magicvow.
We want you to feel confident when purchasing from us. Please read our Return & Refund Policy carefully before placing your order.
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Return Eligibility
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging
Complete with all accessories, manuals, and included items
Not damaged, modified, or misused by the customer
For safety reasons, products that have been used, activated, damaged, or exposed to fire paper use may not be eligible for return.
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Non-Returnable Items
The following items cannot be returned:
Used products
Damaged items caused by misuse or improper handling
Items without original packaging
Items missing accessories or parts
Products returned after the 30-day return window
Flash paper or consumable refill items once opened or used
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Return Process
To start a return, please contact our support team at:
Please include:
Your order number
Your full name
The email address used to place the order
Reason for the return
Photos or videos of the product if the item is damaged or defective
Our support team will review your request and provide return instructions if your return is approved.
Please do not send any item back before contacting us and receiving return instructions.
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Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include clear photos or videos showing the issue. Once reviewed, we may offer a replacement, refund, or another suitable solution depending on the situation.
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Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear on your bank statement or payment account, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error, such as a defective or incorrect item.
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Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our mistake.
We recommend using a trackable shipping service when returning your item. Magicvow is not responsible for returned packages that are lost or damaged during return shipping.
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Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
We will do our best to help. However, once your order has been processed, packed, or shipped, we may not be able to cancel it.
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Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and photos or videos of the issue.
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Late or Missing Refunds
If you have not received your refund yet, please first check your bank account or payment provider.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at:
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Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us:
Magicvow
Email:
Support@magicvow.com
Business Address:
7555 Medical Center Drive
Texas City, TX 77591
United States
Thank you for choosing Magicvow.